Refund policy

We value our customers beyond the point of sale. Please read this policy for information on Returns, Refunds, Cancellations and Exchanges.

Ikkasa offers a convenient, seamless, hassle-free and

stress-free returns experience.

Our returns policy allows you to return items purchased from Ikkasa for specific reasons within the specified return period. We understand that sometimes our lovely products might not be suitable for your envisioned space and consciousness.

Whether the product’s quality doesn’t meet your expectations or there’s a genuine defect or damage (including manufacturing defects), we are here to help!

Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds.

Before you raise a returns request

For our artisanal and hand-made products, slight differences in texture, color, shape, or size are natural and add to the uniqueness of each piece.

We encourage our valued customers to appreciate the individual craftsmanship and uniqueness of each product.

How to Request a Return / Exchange

If you need to return / exchange an item, please reach out to the Ikkasa Care Team via email at info@ikksa.com or WhatsApp us at +91 95353 03803 within 2 days of delivery. Any request raised beyond this timeline will not be accepted under any circumstances. Provide the following details:

Order number
Items you wish to return (ensure you hand over only the specified items to the pickup agent if returning part of an order)
Product images - Submitted images/videos must clearly show:
- Outer packaging
- Product condition
- Defect/damage area (if applicable)
Reason for the return to help us process it quickly

Customers are encouraged to share all required details, including product images, at the time of raising the request to enable faster resolution.

Proof Submission & Communication Guidelines

The 2-day return window applies only to initiating a request. Once a request is successfully raised within this period, it will be processed as per internal timelines even if further communication extends beyond the return window.

In cases where additional details or proof are requested by the Ikkasa Care Team, customers must share the requested information within 48 hours of receiving such communication. If this timeline is not met by the customer, the request will be closed permanently and cannot be reopened.

Exchange Policy

First Exchange or Replacement: Customers may request one free exchange or replacement in the following cases:
- The product delivered is damaged or defective.
- An incorrect product was delivered.
If a second exchange or replacement is requested due to personal preferences or reasons unrelated to damage, defects, or incorrect deliveries, the shipping charges will be borne by the customer.

Acceptance of such requests is at the sole discretion of the company.

We strive to ensure accurate and high-quality deliveries. Please contact us immediately if you encounter any issues.

Ceramic Products Return / Exchange Policy

Ceramic products are eligible for exchange only and under the following conditions:

You have received incorrect product(s).
You have received damaged product(s).

Please note:

We do not offer returns / refunds for ceramic products.
Only one exchange request per order will be entertained. Any additional requests may be declined or subject to additional charges.
For exchanges, please contact the Ikkasa Care Team via email at info@ikksa.com or WhatsApp at +91 95353 03803 within 2 days of delivery. Ensure to provide relevant details and photographs of the product(s) for a seamless resolution.

Returns process

Please note the following.

Returns will be processed without any additional charge, but return requests must be approved first. The Ikkasa Care Team will respond with approval or otherwise.
Requests with incomplete information or missing proof beyond the defined timelines will be closed permanently and cannot be reopened.
Once approved, we’ll arrange to pick up the product(s) from your doorstep. The items will undergo internal checks before any applicable refund is initiated.
Ensure that the merchandise is unused, unwashed, and in the same condition as received, along with all original packaging (tags, papers). The delivery partner won’t perform checks during pickup, so please pack items securely and safely in original packaging exactly as it was received to prevent any loss or damage during transit.
In rare cases where the pincode is unserviceable for returns, the reverse pickup can only happen once it becomes serviceable by our courier partners.
Shipping charges paid at the time of order are non-refundable. Ikkasa reserves the right to deny a free return if a previous COD order was cancelled. We may also charge for returns if multiple returns are initiated from the same account.

Note: Each return/exchange request is treated as a single, closed lifecycle. Once closed due to non-compliance or missed timelines, it will be closed permanently and cannot be reopened.

Damaged Products

Damaged products are rare, but if you believe your parcel is damaged or tampered with, contact the Ikkasa team via email / WhatsApp within 24 hours of receipt. Include images of the box and the product. Without them, we won't be able to proceed. To ensure a smooth returns process, please provide the necessary images. Thanks for your understanding! Once received, the request will be processed as per policy guidelines. Requests raised beyond this timeline will not be accepted.

Note: If additional proof is requested, the 48-hour communication rule as mentioned in section "Proof Submission & Communication Guidelines" will apply unless otherwise specified

Cancelling a Return Request

You can cancel a return request by contacting Customer Service at info@ikkasa.com. If the logistics provider arrives and you decide not to return the product, simply inform them.

Exceptional circumstances

False delivery confirmations: If you receive a communication stating your order has been delivered but you haven't received it, contact the Ikkasa team within 24 hours of receiving the first such communication.
Delivery delays: Ikkasa uses third-party courier services and is not liable for shipping delays. We provide an estimated delivery time and strive to ensure your products reach you as soon as possible; however, sometimes, due to weather, roadblocks and other unforeseen circumstances, delays cannot be avoided.
All return or exchange requests, including re-requests, must strictly fall within the original 2-day return window from the date of delivery
No new or repeated (closed earlier) return/exchange requests will be accepted outside the original 2-day return window, regardless of prior communication or pending reviews.

Refunds

Returns are initiated after the product(s) pass our quality checks. We aim to initiate all refunds within 10 business days of pickup. For inquiries about your return, contact the Ikkasa Care Team at info@ikkasa.com or on WhatsApp at +91 95353 03803. Refunds are processed to the original payment method for digital payments. For COD orders, refunds are made to bank accounts only. Cash refunds are not available for COD orders.

Cancellations

Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if not accepted. For COD orders, Ikkasa reserves the right to deny future orders. For prepaid orders, we reserve the right to charge two-way shipping costs.

Misuse & Policy Enforecement

Ikkasa reserves the right to:

Reject requests that do not meet policy timelines or requirements
Decline repeated or excessive return/exchange requests
Restrict or block accounts in cases of suspected misuse or fraudulent activity

Ikkasa Promise

We strive to resolve all disputes amicably because we want the best for your home. If disputes remain unresolved despite our best efforts, the jurisdiction for disputes shall be New Delhi, India.

Bulk Orders

For bulk or customised orders, the above policy does not apply. Returns for such orders will be discussed on a case-by-case basis.

Ikkasa reserves the right to deny

repeated returns / exchange for the same order.

All returns and quality checks are subject to the discretion of Ikkasa but rest assured,

for Ikkasa, your Home care is beyond compare!

Ikkasa values your Feedback!

Your feedback is incredibly important to us. It helps us improve our products and services to better serve you. Whether you have suggestions, compliments, or concerns, we would love to hear from you. Please share your thoughts with us by emailing info@ikkasa.com or messaging us on WhatsApp at +91 9535303803. Your insights are invaluable in our journey to provide you with the best possible experience. Thank you for being a part of the Ikkasa family!